Return & Refund Policy
Overview
At Eabhaa, we are committed to providing exceptional hair and skin care products
that meet the highest standards of quality.We want our consumers to be completely
happy with the products they buy from us. In the unlikely event that you are not
satisfied with your order, we offer a straightforward and transparent refund policy.
Eligibility for Refunds
You must meet the following criteria to be eligible for a refund: You must seek a
refund within 7 days of the date of purchase. The item must be unopened, unused,
and in its original packing. Proof of purchase, such as an order number or receipt, is
required. The reason for the refund must be valid and fall within the scope of our
Refund Policy. Please note that some items are exempt from being returned,
including personalized or customized products, as well as any items marked as final
sale or non-refundable.
Refund Process
To initiate the refund process, please follow these steps:
● Contact our customer support team
To request a refund, kindly reach out to our dedicated customer support team
via email at mail@eabhaa.com or by phone at 7454899913.
Please provide the necessary details, including your order number, contact
information, and a brief explanation of the reason for the refund.
● Return the product
If your refund request is approved, our customer support team will provide
you with instructions on how to return the product. You will be responsible for
the cost of shipping the item back to us, and we recommend using a
trackable shipping method to ensure its safe return.
● Inspection and processing
Once we receive the returned item, our team will carefully inspect it to ensure
it meets the eligibility criteria mentioned above. If the product passes the
inspection, we will proceed with the refund process.
Refund Options
Depending on your preference and the circumstances of your refund, we offer two
Refund options:
● Store Credit: We can issue store credit equivalent to the value of the returned product. This credit can be used towards future purchases on our website. The store credit will be valid for 6 months from the date of issuance.
● Original Payment Method: Original Payment Method: If you choose, we can
refund you using the same payment method you used to make the
transaction. Please note that it may take a few business days for the refund to
reflect in your account, depending on your bank or credit card company's
policies.
Non-Refundable Items and Exceptions
As mentioned earlier, certain items are non-refundable and cannot be returned.
These include personalized or customized products, as well as items marked as final
sale or non-refundable. Additionally, we do not cover the cost of return shipping
unless the return is due to an error on our part or a defective product.
Contact Us
If you have any further questions or concerns about our refund policy, please feel free
to contact our customer support team. We are here to assist you and ensure your
satisfaction with our products and services.
- Email:mail@eabhaa.com
- Phone: 7454899913
Note: This refund policy is effective from the date of purchase and is subject to
change without prior notice. Please refer to our website for the most up-to-date
version of our refund policy.
Thank you for choosing Eabhaa. We appreciate your trust in our brand and look
forward to serving you with exceptional hair and skin care products.